Returns
We accept returns on eligible items within 14 days of receipt.
To be eligible for a return:
• Item must be unworn and in original condition
• Item must be returned in original packaging
• Original certificate (if applicable) must be included
To initiate a return, please contact us at:
hello@henryconleyjewelry.com
All return shipments must be:
• Fully insured for the purchase amount
• Shipped via UPS, FedEx, or DHL
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Exchanges
We offer exchanges on eligible items within 14 days of receipt.
Items must be:
• Unworn
• In original condition
Custom, engraved, or personalized pieces are not eligible for exchange.
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Refunds
Once your return is received and inspected, your refund will be processed to your original form of payment.
Please allow 3–5 business days for processing after the item is received.
• Shipping costs are non-refundable
• Refunds are issued to the original form of payment
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Non-Returnable Items
The following items are not eligible for return or exchange:
• Custom or made-to-order pieces
• Engraved or personalized items
All custom sales are final.
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International Orders
At this time, we only ship within the United States and do not offer international shipping.